Turning Engagement Into Financial Results
Speaker(s)
Laura Ortmann – Ginger Bay Salon & Spa
Bill Collier – The Great Game of Business
Session
Concurrent Session 1
Track
Day & Time
Thursday, May 6th, 11:00 - 12:30p
Description
2009 was an ugly year for the beauty industry and other luxury businesses, but Ginger Bay Salon & Spa beat industry standards by engaging their team in regular huddles, scoreboarding and goal setting. Instead of discounting, they found more ways to create value. What can you learn from a salon? A lot.
What participants will take away from this session:
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Learn how to use a weekly huddle to engage and mobilize your workforce
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How to protect prices and margins even in tough economic times
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Setting higher, more optimistic targets using a true high-involvement planning process
